Customer Care Representative

Job Purpose
The Customer Care Representative position at Wonderland Homes is responsible for managing and performing the daily responsibilities of specific projects to resolve/address Warranty Service Request submitted by homeowners. The representative is responsible for working in collaboration with other in-house personnel, trade partners, as well as third-party consultants, as needed, to resolve service requests in a timely manner. This position reports directly to the Vice President of Operations; and is field-based at various project locations.

Core Qualifications / Requirements
• 2+ years of customer service experience required, preferably for a residential home builder
• 2+ years of residential construction field experience preferred
• General knowledge of the residential building industry and the ability to use general building tools and equipment
• Proven track record of problem solving and troubleshooting skills
• Ability to work independently and in a team environment
• Excellent communication and organizational skills
• Ability to take direction, meet time lines and multi task many projects at one time
• Adaptable to fast paced work environment
• Ability to communicate clearly, both verbally and written
• Ability to work remotely and travel locally
• Must be able to lift up to 50 lbs. and navigate construction job-sites
• Proficient with software and applications used in the construction industry
• Must possess a valid driver’s license and reliable transportation
• Must possess a workable vehicle for appointments at homeowner’s residents
• Other duties, as assigned.

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