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Sales Consultant, Windsor CO

The primary role of a Wonderland Homes Sales Consultant is to establish and maintain relationships. The Sales Consultant interacts with other teammates, customers, trade partners, and real estate agents throughout the new home construction process. Each Consultant is expected to manage their own model complex and job site. While Wonderland offers marketing support and a strong online sales experience driving leads and qualified appointments, it is expected that each Consultant will drive and source their own traffic within their assigned community. The Sales Consultant must have a strong ability to convert prospects into satisfied homeowners, to provide elite customer experience, and to consistently achieve sales targets.

Responsibilities

  • To provide world-class service to every prospect, buyer and homeowner, following the prescribed processes and procedures outlined by Wonderland Homes, including, but not limited to, regular communication and updates and attending multiple construction walkthroughs with buyers.
  • To be present in the model home sales office during posted hours of business
  • To greet and qualify visitors to the model home sales office to determine their needs and interests and to then attempt to match those needs and interests to one or more of the homes offered by Wonderland
  • To prepare and present documents such as the Purchase Agreement, Change Orders, and Addenda for buyers’ execution as directed in a timely manner.
  • To assist with guiding purchasers through the entire process from appointment to contract to buyer/builder meetings leading up to the closing and to assist in the effort to ensure that buyers meet all contractual deadlines
  • Walk the homes and jobsite and to keep buyers apprised of the status of the home and to inform them of any situation or condition that impacts either the construction or the anticipated delivery schedule
  • To maintain accurate records of interactions with prospects and customers within the designated CRM platform
  • To maintain accurate documentation of issues that relate to the Purchase Agreement such as buyer concerns, custom change requests and lender issues
  • To monitor and maintain an adequate level of sales collateral material
  • To ensure the models are kept in good order and to report any maintenance issues promptly, as well as oversee the general condition of the community and homesites
  • To mentor and train any assigned Sales Assistants and other Wonderland staff as directed
  • To communicate with and participate in meetings occasionally involving other departments to ensure awareness of all matters that are or should be relevant to providing an elite customer experience
  • Other duties and responsibilities as directed in support of the company mission, vision and values

Schedule

  • 5 days per week including Saturday/Sunday, (two weekdays off, typically Tues/Wed or Thu/Fri)
  • May occasionally work beyond normally scheduled hours to respond to all customer inquiries
  • Occasional special events, weekend and holiday work required to meet customer demand

Desired Traits

  • Detail Oriented
  • Organized
  • Ability to Prioritize
  • Risk Taker
  • Empathetic
  • Positive Attitude
  • Team Player who is Accountable
  • Multi-tasker
  • Flexible and Adaptable
  • High Sense of Urgency
  • Excellent communication skills both written and verbal
  • Desire to Learn and Grow
  • Customer Focused
  • Outgoing & Personable

Required Experience

  • High School diploma or equivalent (BS/BA Preferred)
  • 2 years of new home sales/construction experience preferred
  • Previous sales experience required with a proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Demonstrated communication and interpersonal skills
  • Experience and desire to work with technology with CRM and MS Office software is a must
  • Must have a willingness to be able to learn new technologies, sales techniques, and strategies

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