FAQs

Take the Mystery Out of Homebuilding

Buying and building a new home can seem daunting, so we wanted to make the process as easy as possible. Take a look at some of our frequently asked questions to help ease your mind.

Just click on a specific question to see the answer. And, of course, if you still have further questions, our New Home Specialist is here to help you along the way.

Building Your Home

There may be days with no activity in the home. This is normal; the Construction Team inserts extra days into the schedule to accommodate unforeseen circumstances as well as days for inspections and for ‘curing’.

It is recommended that only the parties to the contract be at the orientation so that you can receive the full benefit of what the orientation has to offer. Often times, our customers prefer having their Realtor present at this walk through, which is perfectly acceptable.

While the orientation is one of the most important and informative pre-closing events and should be considered with highest priority, if it becomes absolutely necessary to reschedule, please immediately contact the Closing Coordinator. Bear in mind that the orientation is not a contingency of the closing. While closing can proceed without the orientation, your ultimate satisfaction with the home will be greatly enhanced by a successful orientation walkthrough.

The items that you have collected throughout the contract period may all be of use during the orientation, especially the NAHB Residential Construction Performance Guidelines. This will help to understand certain aspects of your new home. A quick review of the warranty program that is a part of your contract may also be informative.

The homeowner orientation has two purposes. The first is to demonstrate the features of your home and discuss homeowner maintenance versus builder responsibility for multiple items in the home. We also want to confirm that we have delivered a home that meets our high standards that you will be happy with for many years to come.

This gives you the opportunity to see the ‘skeleton’ of your home and all of the behind-the-walls components. It is fun because you get to visualize where all of your furniture will go and how the home will live.  At this walk, we verify all options selected thus far, including your electrical and low voltage plan.

This is a great opportunity to first interact with your Construction Team.  They will meet with you near the time the homesite is being excavated (or shortly after) to review your home plans, selections, and homesite specific items.  We review the specifics of your home and how it will be orientated on your lot as well as show you where the utility boxes, fences, and sidewalks have been identified per our professional engineer’s plot plan, specific to your home. At that time, we provide an overview of the construction process and answer your questions.

We invite you to tour your new home with our Construction Team at multiple points throughout the construction process, when it is safe for you to be onsite.  We also expect and welcome your casual visits to the site; however, we require that you contact your Sales Team prior to visiting, that you wear a hard hat and appropriate footwear, and that a member of our staff accompanies you.

No matter what the issue, your experienced Sales Consultant is your expert and can answer your questions or get you the answers you are seeking.